FAQ'S

Le Grand-Bornand
14 December 2019, 20 h 00 min
07
07
8°C
flik: 3°C
barr: 1010 mb
hmid: 72%
winds: 4 m/s WSW
Windgusts: 7 m/s
UV-Index: 0
sunrise: 8 h 08 min
sunset: 16 h 50 min
 

TO ENJOY THE WORLD CUP….

– anticipate your movements and arrival at the competition site,
– use public transport or carpool,
– consider printing your tickets or loading them into your smartphone,
– download the Lyf Pay app for your drinks at the bars,
– come in good shoes and warmly dressed,
– check the conditions of access to the stadium

Is it possible in a 4-day pass, to mix days of grandstands and days of course area?

No, a 4-day pass is either in the stands or in the track area, it is not possible to mix.

Do I have to keep my pass for 4 days during the World Cup?

Yes. Your pass will be asked at the entrance for the duration of the event.

Can I get out of the stadium and come back later?

Yes, on presentation of your ticket.

What are the best practices for accessing the stadium?

Anticipate your arrival to be serene, use the shuttles, plan time. On the stadium and the edge of the track it can be very cold, bring warm clothes and appropriate shoes.

What are the prohibitions in the stadium?

Are absolutely prohibited :

  • Alcoholic beverages, chairs or armchairs, strollers (in any area), bikes, rollerblades, skateboards or scooters
  • Animals, with the exception of assistance animals (guide dogs, etc.).
  • Items that could be used as a ranged weapon, a weapon or that could arm the public. In particular: weapons (guns, knives and any sharp objects), tools, glass items (bottles, jars, etc), helmets, rigid poles of big diameter, sticks, metalic boxes, vacuum flasks, plastic bottles larger than 1.5 L (the lid has to be removed), fireworks…
  • No banners, ensigns, badges, leaflets or any other materials that could be seen as having political, ideological, philosophical or commercial agendas. No racist or xenophobic material.

Are allowed :

  • Flexible flag poles of small diameter (such as fishing rod pole)
  • Mobile phones
  • Cameras
  • Small binoculars
  • Juice boxes under 25 cl per unit, plastic bottles under 150 cl per unit
  • Purses, small bags and backpacks

Download The World Cup map and the stadium access policy

Can we drop off object in a left-luggage office?

No, we don’t have a left-luggage office.

Can I do biathlon?

Yes, the French Cross-Country Ski School offers you the opportunity to test biathlon in both winter and summer, with or without skis! In addition, initiations are planned during the World Cup.
See more >

What can I see besides the competitions?

The competition takes place in the very heart of the resort so you can enjoy all the activities and entertainment that will take place during the World Cup.
See more >

Is there a rate for groups?

Yes, there is a group rate, to find out more >

If the ticket office is full, is there a waiting list?

No, when all tickets are sold, there is no waiting list.

What do I do if I have a last minute problem?

Tickets are neither exchangeable nor refundable. There is no official resale website.
We remind you that the online ticketing service for The World Cup is only on the official website and that any resale of tickets is prohibited.

How can I pay my consumption?

Credit cards and cash are not accepted at food and drinks stands. You pay for your consumption thanks to a “cashless system”.
Find out more >

I would like to be a volunteer, how can I apply?

You can send your candidacy to benevoles@biathlon-annecy-legrandbornand.com

How can I still find tickets?

The online ticketing for the World Cup is only on the official website and any resale is prohibited.

Tickets are neither exchangeable nor refundable. There is no official resale site or platform.

The last tickets are on sale here >

NB: with the booking of an accommodation you can still access the sale of tickets (accommodation + tickets), more information here >

Can we sit in the stands?

No, the stands are standing as in most stages of the Biathlon World Cup, allowing the public to gain height and get even closer to the shooting range.